Frequently Asked Questions
Find answers to common questions about our watches and services
What types of watches do you sell?
+We offer a wide range of luxury and affordable watches for both men and women, including brands like Audemars Piguet, Bell & Ross, Cartier, Franck Muller, Hublot, IWC, Luminor Panerai, and Omega. Our collection includes dress watches, sports watches, and celebrity-inspired timepieces.
How can I place an order?
+Placing an order is easy! Simply browse our collection, select your desired watch, choose your size and any customization options, and add it to your cart. Then proceed to checkout, enter your shipping information, and complete your payment. You'll receive a confirmation email with your order details.
What is your return policy?
+We offer a 30-day return policy for all unworn watches in their original condition with tags and packaging. Returns must be initiated within 30 days of delivery. Custom or personalized items cannot be returned unless there's a manufacturing defect. Please contact our customer service team to initiate a return.
How long does shipping take?
+Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available for faster delivery (1-2 business days). International shipping times vary by location but generally take 7-14 business days. You'll receive tracking information once your order ships.
Do you offer warranty on your watches?
+Yes! All our watches come with a manufacturer's warranty that covers manufacturing defects. The warranty period varies by brand but typically ranges from 2-5 years. We also offer extended warranty options for additional protection. Warranty does not cover normal wear and tear, water damage, or accidental damage.
Can I customize my watch?
+Many of our watches offer customization options including different strap materials, colors, and engravings. Customization options vary by model and brand. Please check the product page for available customization options or contact our customer service team for more information about specific models.
What payment methods do you accept?
+We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and bank transfers. All payments are processed securely through encrypted payment gateways to ensure your financial information is protected.
How can I contact customer service?
+You can reach our customer service team through multiple channels: Email us at support@shahstore.com, call us at +1 (555) 123-4567, or use our live chat feature on the website. Our team is available Monday through Friday, 9 AM to 6 PM EST, and we typically respond to inquiries within 24 hours.